We are here to help you make the most of your health insurance plan. You can always call us with any questions or concerns you might have, and when you do, you will always talk to a live customer service representative. Or, you can login to your account, anytime, to review your current plan.
To answer any question you might have, our member service representatives are available Monday-Friday, 8:00 a.m. - 5:00 p.m. at (417) 269-2900 or toll free at (800) 205-7665. To help process any question or concern you might have, it’s important for you to have these items handy:
- Identification Number on the ID card
- Name of Doctor, Hospital or Provider
- Date(s) of service
- Claim Number (if known)
Note: You will only be able to obtain information on a dependent if you are the parent of the child and you are also a covered member on their plan. A signed HIPAA release form will guarantee that you have access to the information you need on family members.
Your time is valuable; CoxHealth helps you make the most of your time with CoxHealth Express. With a CoxHealth Express account you don’t have to leave home to keep your health on the right track. You can quickly and easily:
- View your health records and lab results
- Schedule an eVisit
- Communicate with your physician
- Pre-register for hospital procedures
- Schedule appointments (select locations)
- Renew prescriptions
- Pay your bill
- And more
On a daily prescription regimen? We might be able to help you save time and money with our Mail Order Savings and Choices.
NOTICE: Email is not considered a secure environment in which to transmit Protected Health Information (PHI) by the Health Insurance Portability and Accountability Act (HIPAA). Cox HealthPlans does not guarantee the privacy of any PHI sent via the Internet and will not reply via email. If you choose to send PHI via internet email you do so at your own risk. You may submit PHI thru secure messaging by registering for the member on-line access. You may contact our Member Services department at 417-269-2900 or 800-205-7665.
PHI Includes: Name Geographic Location Date(s) Phone & Fax Numbers Email Addresses Social Security Numbers Any unique identifying number (Member #), characteristic, or code Beneficiary Information Medical and Billing Records