Members

Cox HealthPlans is committed to providing excellent Customer Service. You may reach us by calling 800-205-7665 or (417) 269-2900, or e-mail us at members@coxhealthplans.com.

Member Service is available Monday through Friday, 8:00am until 5:00 pm CST. We are available to assist you with eligibility, benefits questions, and claim inquiries. 

Here are some useful items to have available when calling in to Member Service:

• Member’s Identification Number located on the ID card
• Patient’s Name
• Name of doctor, hospital, or provider
• Date(s) of service
• Claim number (if known)

Please note that you will only be able to obtain information on a dependent if you are the parent of the child and you are also a covered member on their plan. A signed HIPAA release form will guarantee that you have access to the information you need on family members.

Please check your Evidence of Coverage for details about your coverage. 

Vision Statement

Cox HealthPlans Member Services Department is committed to being the industry leader in Customer Service. We strive to maintain a less than 3% abandonment rate and provide every member with the experience of a live customer service representative each time they call. We will earn this status through continuous improvement in staffing education to provide accurate answers to all our callers needs.

If you have any questions or concerns, or need additional assistance, please contact the Member Service Department:

Phone 417.269.2900 or 800.205.7665 Fax 417.269.2949 E-mail members@coxhealthplans.com

Mailing Address

Cox HealthPlans
PO Box 5750
Springfield, MO 65801-5750
Or visit us at Cox HealthPlans
Kelly Plaza
3200 S. National, Building B
Springfield, MO 65807